At Clickk Mart, we are committed to ensuring customer satisfaction while maintaining transparency in our process. Please read our refund policy carefully before placing an order.

1. Checking Products at Delivery

• Customers must check the product in front of the delivery person at the time of delivery.
• If the product is defective, damaged, or incorrect, it must be returned immediately to the delivery person.

2. Refund Eligibility

• Refunds will not be granted once the delivery is completed and the delivery person leaves.
• Only products returned at the time of delivery are eligible for an immediate refund or replacement.

3. Reporting Defects After Delivery

• If a product shows significant defectiveness that was not visible at the time of delivery, customers must inform us within 7 days of delivery completion.
• Such cases will be reviewed, and appropriate action (exchange or partial refund) will be taken based on inspection.

4. Non‑Refundable Items

• Products that are used, damaged after delivery, or altered in any way are not eligible for refunds.
• Certain categories such as personal care items or final sale products are non‑refundable unless defective.

5. Refund Process

• Approved refunds will be processed promptly through the original payment method or adjusted against future purchases.
• Exchanges are subject to product availability.